24X7 Roadside Assistance Service Terms & Conditions

a) If the registered passenger car is over the age of 8 years or registered two-wheeler is over the age of 5 years the assistances mentioned under 24X7 Assistance package shall not be provided

For passenger cars:

b) In any case, if the Customer / Beneficiary refuse to pay for the Services offered on chargeable basis, the vehicle will be disqualified or will not be eligible for the service for the balance coverage period.
c) Any event when the driver/ rider of the Eligible Vehicle is found to be in any of the situations that are indicated below:
1) The state of intoxication or under the influence of alcohol, drugs, toxins or narcotics not medically prescribed or medically prescribed, but not consumed as per dosage.
2) Lack of permission or corresponding license for the category of the Eligible Vehicle or violation of the sanction of cancellation or withdrawal of them.
d) Any event where breakdown is caused by deliberately inflicted damage, vandalism or participation in a criminal act or offence.
e) Any Customer history where Customer has twice on prior occasions misused or abused the Services.
f) Those accidents resulting from the illegitimate removal of the Eligible Vehicle.
g) Those accidents or breakdowns that are produced when the Customer or the authorized driver/ rider have infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling them as long as the infraction has been the determining cause of the accident or the causal event of the incident.
h) Any vehicle involved in or liable to be involved in legal case prior to or post immobilization.
i) Those happenings where the Eligible Vehicle lacks documentation or requisites (including the Technical Inspection of the Vehicles and Obligatory Insurance) legally necessary to ply on public roads in the country where the Eligible Vehicle is found.
j) Those caused by fuels, mineral essences, and other inflammable, explosive or toxic materials transported in the Eligible Vehicle.
k) Any public vehicle like ambulances, taxis, police vehicles and/or fire brigade vehicles and any other vehicle not used for private use are excluded of all the Services coverage under these general conditions.
l) Luggage that is not sufficiently wrapped or identified, fragile luggage or perishable products, and any commercial goods carried in the Eligible Vehicle.
m) Assistance to occupants of the Eligible Vehicle different to those defined as Beneficiaries.
n) Any animal carried in the Eligible Vehicle.
o) The following vehicles are not covered:
1) Those used for hire or reward, except if expressly included above.
2) Those used for the transportation of goods.
3) Those not powered exclusively by an internal combustion engine.
4) Those with an authorized maximum weight exceeding 3,500 Kg.
5) Any four wheeler with dimensions greater than:
i) 2.5 meters in height.
ii) 2.5 meters in width.
iii) 5.1 meters in length.
p) The following events not covered under the program:
1) Boot cannot be opened.
2) Non-functional horn. However, if the horn is activated incessantly, the Services will be provided.
3) Faulty fuel gauge.
4) Non-functional Speedometer.
5) Non-functional sunroof operation.
6) Non-functional Air-conditioning.
7) Non-functional demisters.
8) Vehicle headlights not functional during day time.
9) Non-functional Seat adjustor but the vehicle can be driven safely.
10) Illumination warning lamp of ABS, airbag warning or traction control or any such non-safety related lights/service warnings lights which do not render the vehicle immobilized.
11) In the event of passenger doors not opening or seatbelts not functioning and there are no passengers except the driver.
12) Damaged door glasses or non-functional windows when there are no security or weather risks.
13) Broken rear-view mirror not obstructing drivers/ riders view.
14) Damaged or faulty fuel cap but vehicle has sufficient fuel to reach the nearest authorized dealer.
15) Windscreen wipers turning faulty in fair weather or vehicle running our of windscreen wiper fluid.
16) Electronic Vehicle security system is faulty but does not render it immobilized and the alarm is not hooting continuously.

For Scooters and Motorbikes (two-wheeler vehicles):

a) Any event when the rider of the vehicle is found to be in any of the situations that are indicated below:
1) The state of intoxication or under the influence of alcohol, drugs, toxins or narcotics not medically prescribed or medically prescribed, but not consumed as per dosage.
2) Lack of permission or corresponding license for the category of the Eligible Vehicle or violation of the sanction of cancellation or withdrawal of them.
b) Any event where breakdown is caused by deliberately inflicted damage, vandalism, arson or participation in a criminal act or offence.
c) Any Customer history where the Customer has on two prior occasions misused or abused the services.
d) Those accidents resulting from the illegitimate removal of the Eligible Vehicle.
e) Those accidents or breakdowns that are produced when the Customer or the authorized rider have infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling them as long as the infraction has been the determining cause of the accident or the causal event of the incident.
f) Any vehicle involved in or liable to be involved in legal case prior to or post immobilization.
g) Events happening while the vehicle lacks documentation or requisites (including the Technical Inspection of the Vehicles and Obligatory Insurance) legally necessary to ply on public roads.
h) Events caused by fuels, mineral essences, and other inflammable, explosive or toxic materials transported through the Eligible Vehicle.
i) Assistance to riders of the Eligible Vehicle different to those defined as beneficiaries.
j) The following vehicles are not covered:
1) Those used for hire or reward, except if expressly included above.
2) Those used for the transportation of goods.
k) The following events are not covered under the program:
1) Non-functional horn. However, if the horn is activated incessantly, the Services will be provided.
2) Faulty gauges and meters.
3) Vehicle headlights not functional during day time.
4) Illumination warning lamps of any non-safety related lights/service warnings lights which do not render the vehicle immobilized.
5) Broken rear-view mirror not obstructing rider’s view.
6) Electronic Vehicle security systems, if fitted as standard equipment, are faulty but do not render it immobilized.

Login

Forgot your password?

Login Create an account

Register Login